If you are not completely satisfied with your purchase, simply return the item or items to us in their original condition* within 14 days of receipt. We will issue a full refund on receipt, or exchange the item for a different size / colour if preferred.
Please note:
- The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
- The cost of returning the item to us is your responsibility.
Please complete the form on the back of your invoice and send both the invoice and parcel to:
Scottish Ballet
Marketing Department
261 West Princes Street
Glasgow
G4 9EE
Faulty Item
If the item you received is faulty, please contact 0141 331 2931 with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return. You have 30 days from receipt of the faulty item to return it to us.
I received the wrong item
If the item you received is not what you originally ordered, please contact 0141 331 2931 with your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Event tickets
Tickets for events are non-refundable.